Question 1

Can I return a Product?

Accepted Answer

At Rakcoon, each garment is made specifically for you. Because our products are custom-produced upon order, we do not accept returns or exchanges for reasons such as incorrect size selection, buyer’s remorse, or preference changes.

Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we’ll make it right.
You must contact us within 7 days of delivery

Please include:
Your order number
A clear photo of the issue

Once approved, we will issue a replacement or refund at no cost to you.
Incorrect Orders
If you receive the wrong item due to an error on our end, we will replace it promptly.

Final Sale Items
All sale, clearance, or promotional items are final sale and not eligible for returns or exchanges.

Shipping & Processing
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.

Question 2

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 3

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 4

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

EST. 2026

QUESTIONS YOU MAY HAVE