STORE POLICY
Customer Care
At Rakcoon, each garment is made specifically for you. Because our products are custom-produced upon order, we do not accept returns or exchanges for reasons such as incorrect size selection, buyer’s remorse, or preference changes.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we’ll make it right.
You must contact us within 7 days of delivery
Please include:
Your order number
A clear photo of the issue
Once approved, we will issue a replacement or refund at no cost to you.
Incorrect Orders
If you receive the wrong item due to an error on our end, we will replace it promptly.
Final Sale Items
All sale, clearance, or promotional items are final sale and not eligible for returns or exchanges.
Shipping & Processing
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.
Privacy & Safety
Privacy & Safety Policy
Your privacy and safety are important to us. This Privacy & Safety Policy explains how we collect, use, protect, and safeguard your information when you visit or make a purchase from our website.
Information We Collect
When you interact with our site, we may collect personal information such as your name, email address, shipping address, billing information, and payment details. We may also collect non-personal data such as browser type, device information, and site usage to help improve your experience.
How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Communicate with you about purchases, updates, or promotions
Improve our website, products, and customer experience
Prevent fraud and ensure secure transactions
We do not sell, trade, or rent your personal information to third parties.
Payment Security
All payments are processed through secure, encrypted payment gateways. We do not store or have direct access to your full payment card details. This helps ensure your financial information remains protected at all times.
Data Protection & Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure. While no online platform can guarantee 100% security, we continuously work to maintain a safe and secure environment.
Cookies & Tracking
Our website may use cookies or similar technologies to enhance site functionality, analyze traffic, and personalize content. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
Third-Party Services
We may use trusted third-party services (such as payment processors, shipping providers, or analytics tools) to operate our website. These providers only receive the information necessary to perform their services and are required to protect your data.
User Safety
We are committed to maintaining a safe, respectful online space. Any misuse of the website, fraudulent activity, or attempts to harm the site or its users may result in restricted access and, if necessary, legal action.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to all reasonable requests in a timely manner.
Policy Updates
We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this policy or how your information is handled, please contact us through our website.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments