SHIPPING & RETURNS
Shipping Policy
Welcome to Rakcoon's shipping policy section. Here, we provide you with all the details about our shipping methods, packaging, and costs. We believe in transparent and clear communication to ensure that our customers are well-informed and confident in their purchases.
At Rakcoon, we aim to make your shopping experience seamless and reliable. We understand the importance of timely deliveries and take utmost care in packaging your orders securely to ensure they reach you in perfect condition.
Return & Exchange Policy
At Rakcoon, we want you to shop with confidence. Our return policy is designed to make it easy for you to exchange or return a product if you've changed your mind or are dissatisfied with your purchase. We believe in fair and hassle-free returns to ensure your satisfaction with every order.
Our commitment to customer satisfaction extends to our exchange policy as well. We want you to love what you've ordered, and if it's not quite right, we're here to help you find the perfect solution.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we’ll make it right.
You must contact us within 7 days of delivery
Please include:
Your order number
A clear photo of the issue
Once approved, we will issue a replacement or refund at no cost to you.
Incorrect Orders
If you receive the wrong item due to an error on our end, we will replace it promptly.
Final Sale Items
All sale, clearance, or promotional items are final sale and not eligible for returns or exchanges.
Shipping & Processing
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.